WORLDWIDE SUPPORT
Fast. Reliable. Diligent.
Global support
At NT-ware, we are committed to delivering exceptional support and ensuring customer success worldwide. Our global support organization combines teams in Germany (HQ) and North America with experienced support professionals located throughout the APAC region, including Singapore and Australia. This enables us to provide responsive assistance across time zones and ensure that customers in the Eastern Hemisphere receive timely, expert support whenever they need it.
Our teams work seamlessly across regions, sharing knowledge and coordinating escalations to deliver consistent, high-quality service. Through this connected global approach, urgent issues can be addressed efficiently, helping our customers maintain business continuity and maximize the value of their investment.
Local excellence throughout a global network
All customer support requests are handled by Canon and its authorized resellers. NT-ware offers third level support to Canon and its global certified partners. The support teams at Canon and its authorized resellers are trained and certified for the entire NT-ware product portfolio to ensure the highest level of support. They work closely with NT-ware so there are no delays in resolving customer problems.
How to receive support?
Any issues or support requests should be reported to the local Canon office or uniFLOW Online authorized reseller. If the matter cannot be resolved locally, it will be referred to NT-ware so that a satisfactory solution is reached.
For any questions on our support chain, contact us via email: support@nt-ware.com